Frequently Asked Questions

You can book through our website, call us directly, or send a WhatsApp message. For airport pickups, we recommend booking at least 24 hours in advance. For urgent requests, contact us directly via WhatsApp or phone.

For airport pickups, we recommend booking at least 24 hours in advance to guarantee availability. However, we monitor all flight arrivals and can often accommodate same-day bookings. For peak season (July-August, Christmas, Easter), booking 48-72 hours ahead is advisable.

Yes, you can modify or cancel your booking up to 2 hours before the scheduled pickup time at no charge. For airport pickups, we ask for at least 4 hours notice. Simply contact us via phone or WhatsApp with your booking details.

You can book both your arrival and departure taxi at the same time. Many customers prefer to book their airport pickup when they know their arrival flight, and then book the return journey during their stay once they know their departure time.

After booking, you will receive a confirmation via WhatsApp or email with your pickup details, driver name (António), contact number, and any special instructions. For airport pickups, we also send a reminder the day before.

Airport transfers to West Madeira start from €55 on weekday daytime (Monday-Friday, 08:00-20:00) and €65 on weekend daytime (Saturday-Sunday, 08:00-20:00). Evening transfers (20:00-22:00) have a €10 surcharge. These are fixed rates that include meet & greet at the airport, luggage assistance, and door-to-door service to any destination in Calheta, Ponta do Sol, or the surrounding area.

We offer fixed prices for airport taxi services and common routes so you know exactly what you will pay before you travel. The price quoted is the price you pay.

We accept cash (Euros), credit cards (Visa, Mastercard), and debit cards. For your convenience, you can pay at the end of your journey. Payment is not required in advance.

Standard luggage is included in all fares. We do not charge extra for normal suitcases. For exceptionally large items (surfboards, golf clubs, bikes) please mention when booking so we can ensure the right vehicle. Night pickups (23:00-06:00) may have a small supplement.

We include 45 minutes of free waiting time for airport pickups. We monitor your flight in real-time and adjust for delays. If your flight is delayed, there is no extra charge. Extended waiting beyond 45 minutes after landing is charged at €15 per 30 minutes.

We primarily serve West Madeira including Calheta, Ponta do Sol, Ribeira Brava, Paul do Mar, Jardim do Mar, Prazeres, Estreito da Calheta, Arco da Calheta, and Madalena do Mar. We also provide taxi services to and from Funchal Airport and Funchal city.

Yes, we provide taxi service from any hotel in Funchal to West Madeira destinations. We also offer pickups from Funchal hotels for island tours. The fare depends on your destination.

Yes, while we are based in West Madeira, we can take you anywhere on Madeira island. This includes the North Coast, Santana, Porto Moniz, Machico, and any other destination you wish to visit.

Absolutely! We provide taxi service from Funchal cruise terminal to any destination in Madeira. We can pick you up at the port and drop you back in time for your ship departure. Many cruise passengers book half-day or full-day island tours.

Yes, we pickup and drop off at any address including private villas, Airbnbs, and vacation rentals throughout West Madeira. Just provide the address when booking and we will find you.

António will be waiting in the arrivals hall holding a sign with your name. You will receive a photo of your driver before arrival so you know who to look for. If you cannot find each other, simply call or WhatsApp.

We monitor all incoming flights in real-time using flight tracking. If your flight is delayed, we automatically adjust your pickup time. There is no extra charge for flight delays. We will be there when you land.

Absolutely! António will help with your luggage from the arrivals hall to the vehicle and from the vehicle to your accommodation. Luggage assistance is included in all airport taxi fares.

We use a comfortable, air-conditioned saloon car suitable for up to 4 passengers with standard luggage. The vehicle is clean, modern, and well-maintained. For larger groups, please contact us in advance to arrange a suitable vehicle.

Yes, we can provide child seats and booster seats upon request. Please specify the ages of children when booking so we can have the appropriate seats ready. There is no extra charge for child seats.

We offer customized taxi tours throughout Madeira including West Coast tours, Funchal city tours, North Coast adventures, Levada starting points, vineyard visits, and full island exploration. Tours can be half-day (4 hours) or full-day (8 hours).

Absolutely! Every tour is personalized. Whether you want to visit specific viewpoints, levada trails, local restaurants, or hidden gems, we create an itinerary based on your preferences. António has 3+ years of local knowledge to share.

Tours include transportation in a comfortable vehicle, a knowledgeable local guide (António), pickup and drop-off at your accommodation, flexible stops, and local recommendations. Entrance fees to attractions and meals are not included but can be arranged.

Half-day tours are approximately 4 hours, while full-day tours are around 8 hours. We are flexible with timing and can adjust based on your schedule and interests. Tours can start as early as 8:00 AM.

Yes, we can accommodate groups. For groups larger than 4 people, we can arrange additional vehicles with trusted driver colleagues. For large groups, please book in advance so we can coordinate vehicles.

António Coutinho is a professional taxi driver with over 3 years of experience in West Madeira. He has served more than 1,000+ satisfied customers, speaks multiple languages (Portuguese, English, Spanish), and is known for his local knowledge and friendly service.

Yes, António speaks fluent English along with Portuguese and Spanish. Communication is never a problem, and he is happy to share stories and local knowledge during your journey.

António speaks Portuguese (native), English (fluent), and Spanish (conversational). This ensures smooth communication with most international visitors to Madeira.

Yes, Calheta Taxi is a fully licensed and insured taxi service operating in Madeira. António holds all required taxi operator licenses and the vehicle is regularly inspected and maintained to the highest standards.

We operate Monday to Saturday, typically from 8:00 AM to 8:00 PM. For airport pickups and special requests, we can accommodate earlier or later times. Sunday service is available by prior arrangement.

For urgent requests or if you are stranded, call or WhatsApp us immediately. We do our best to respond quickly and help where possible. Our contact number is always monitored during operating hours.