Privacy Policy

1. Data Controller

Calheta Taxi is a taxi service operated by António Coutinho, a self-employed licensed taxi driver based in Calheta, Madeira, Portugal.

As the data controller, António is responsible for your personal data and complies with the General Data Protection Regulation (GDPR) and Portuguese data protection law. This policy explains how we collect, use, and protect your personal information.

2. Information We Collect

When you make a booking, we collect:

• Your name and contact details (phone number, email)
• Pickup and drop-off locations
• Travel dates and times
• Flight numbers (for airport transfers)
• Number of passengers and luggage requirements
• Any special requests you provide

3. How We Use Your Information

We use your information to:

• Process and fulfill your taxi booking
• Contact you about your booking (confirmations, updates, reminders)
• Provide customer support
• Improve our services

4. Cookies

We use essential cookies to remember your preferences (like cookie consent). If you accept analytics cookies, we use Google Analytics to understand how visitors use our website. This helps us improve the site.

You can manage your cookie preferences at any time by clearing your browser cookies.

5. Data Sharing

We do not sell your personal information. We may share data with:

• Payment processors (when applicable)
• Communication services (for SMS/WhatsApp notifications)
• Analytics providers (Google Analytics)

6. Data Retention

We keep your booking information for up to 2 years for record-keeping and legal compliance purposes. After this period, data is securely deleted.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Lodge a complaint with the Portuguese data protection authority (CNPD)

To exercise these rights, contact António directly via WhatsApp, phone, or email. We will respond to your request within 30 days.

8. Governing Law

This privacy policy is governed by Portuguese law and the GDPR. Any disputes relating to data protection will be subject to the jurisdiction of the courts of Funchal, Madeira, Portugal.

9. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, contact António directly: