Terms of Service

1. Service Provider

Calheta Taxi is operated by António Coutinho, a self-employed licensed taxi driver based in Calheta, Madeira, Portugal. António holds a valid taxi license issued by the regional authorities of Madeira.

By making a booking through this website or by phone/WhatsApp, you agree to these terms and conditions.

2. Bookings

• All bookings are subject to availability
• You will receive confirmation via SMS or WhatsApp
• Please provide accurate contact details and pickup information
• For airport pickups, please provide your flight number so we can track delays

3. Pricing & Payment

• Prices are quoted in Euros (EUR)
• Airport transfers are fixed-price as shown during booking
• Tours are charged at the hourly rate displayed
• Payment is accepted in cash or by card directly to the driver
• Prices include VAT where applicable

4. Cancellation Policy

• Cancellations with less than 24 hours notice may incur a charge
• No-shows will be charged the full fare
• To cancel, contact António via WhatsApp or phone

5. Passenger Responsibilities

• Be ready at the pickup location at the agreed time
• Inform us of any special requirements in advance
• Children must use appropriate car seats (available on request)
• No smoking in the vehicle
• Passengers are responsible for their belongings

6. Our Responsibilities

• Provide a clean, comfortable, and safe vehicle
• Arrive at the agreed time (allowing for traffic conditions)
• Track flights for airport pickups and adjust for delays
• Maintain appropriate insurance coverage
• Treat all passengers with courtesy and respect

7. Liability

We are not liable for delays caused by traffic, weather, road conditions, or other circumstances beyond our control. Our liability is limited to the fare paid for the journey. We recommend passengers have travel insurance.

8. Tours

• Tour itineraries are flexible and can be adjusted during the trip
• We cannot guarantee specific weather conditions
• Some viewpoints may be closed due to conditions
• Food and entrance fees are not included unless specified

9. Contact

For questions about these terms or to modify your booking:

10. Governing Law & Jurisdiction

These terms are governed by the laws of Portugal. Any disputes arising from these terms or the services provided will be subject to the exclusive jurisdiction of the courts of Funchal, Madeira, Portugal.